Pygma Consulting was commissioned to assess the nature of access to electronic communications, broadcasting and postal services by persons with disabilities for all the nine provinces in South Africa. The Study focused on the availability, affordability and accessibility of electronic communications, specifically looking at the ease of integration and usability.


The scope of the study was at a national level, as such Pygma designed an in-depth interview discussion guide and a questionnaire to survey a statistically representative national sample of 1,500 consumers with disabilities.


The quantitative research was representative of all nine South African provinces from which Pygma made preliminary findings and created baseline data. The preliminary findings gave insight into the usage patterns, economic barriers to access and use and the day-to-day encounters of people with disabilities and technology. Pygma was able to establish which technologies were a hindrance and which were an enabler, this later informed the recommendations. Pygma also spoke to a number of advocacy and social justice groups which highlighted the plight and successes of technology.


The study made some significant key findings, which informed policy and regulations and facilitated the promotion of an inclusive and accessible technology environment.

Based on the findings, Pygma made recommendations on the technical technological aspects that would promote accessibility, processes that would ensure universal access, policy and legal interventions that would facilitate accessibility required to make the ICT services more accessible for persons with disabilities in South Africa.